Privacy Policy

Last updated: February 2026

1.0 Overview

This Privacy Policy describes how The Launch Pad LLC ("Company," "we," "our," or "us") collects, uses, shares, and protects your personal information when you use the Launch Flow application ("Platform"). This Privacy Policy is incorporated into and forms part of our Terms & Conditions. By accessing or using the Platform, you consent to the practices described in this Privacy Policy.

2.0 The Information We Collect and/or Receive

In the course of operating the Platform and providing the Services, the Company may collect and/or receive the types of information described below. You authorize the Company to collect and/or receive such information.

(a) Personal Information

In order for the Company to provide the Services and operate the Platform, you will be required to provide us with personal information, such as your name, email address, and password. All information that you voluntarily provide to the Company is collectively called "Personal Information."

(b) User Content

When you use the Platform, we collect and store the content you create, including project titles, goal descriptions, step details, notes, and any information you provide to the AI-powered features (collectively, "User Content").

(c) AI Interaction Data

When you use the AI-powered features of the Platform (such as the AI chat or step generation), we collect the prompts, messages, and content you submit to these features, as well as the AI-generated responses. This data may be processed by third-party AI service providers (such as OpenAI) pursuant to their own terms of service and privacy policies.

(d) Usage Information

We may automatically collect information about how you access and use the Platform, including but not limited to: pages visited, features used, actions taken, time spent on the Platform, and the dates and times of your visits.

(e) Device and Technical Information

We may collect information about the device and browser you use to access the Platform, including your IP address, browser type and version, operating system, device identifiers, and screen resolution.

(f) Cookies and Similar Technologies

We use cookies and similar technologies to maintain your authentication session, remember your preferences, and understand how the Platform is used. Essential cookies are required for the Platform to function. By using the Platform, you consent to the use of cookies as described herein.

3.0 How We Use and Share Information

You authorize the Company to use your Personal Information, User Content, and other collected information (collectively, "PII") for the following purposes:

  • To provide, operate, maintain, and improve the Platform and Services.
  • To process and deliver AI-powered features, including sending your inputs to third-party AI service providers for processing.
  • To authenticate your identity and maintain your account security.
  • To communicate with you about your account, updates, and the Services.
  • To monitor and analyze usage trends and improve user experience.
  • To detect, prevent, and address technical issues, fraud, or security concerns.
  • To comply with legal obligations and enforce our Terms.

We may share your PII under the following circumstances:

  • Service Providers: With third-party vendors who assist in operating the Platform, including cloud hosting providers, database services, AI service providers, and authentication services. These providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In connection with any merger, acquisition, sale of assets, or transition of service to another provider, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

We do not sell your personal information to third parties.

4.0 AI Data Processing

The Platform uses third-party AI services (such as OpenAI) to power its AI features. When you interact with AI features, the content of your interactions (including project details, goals, and messages you send) may be transmitted to and processed by these third-party AI providers. You should be aware that:

  • Third-party AI providers have their own privacy policies and data handling practices. We encourage you to review the privacy policies of these providers.
  • You should not input highly sensitive personal information (such as social security numbers, financial account numbers, or medical information) into the AI features.
  • The Company is not responsible for how third-party AI providers handle, store, or use the data processed through their services.

5.0 Notice to Non-U.S. Residents

The Company, its Platform, and its Services are operated in the United States. Please be aware that your information may be transferred to, processed, and maintained on computers and systems located outside of your state, province, or country, where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to use the Platform, you hereby irrevocably and unconditionally consent to such transfer, processing, and use in the United States and elsewhere.

6.0 Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption of data in transit and at rest, secure authentication mechanisms, and access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

Your account is protected by your password. You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account. If you suspect any unauthorized access to your account, you must notify us immediately at: hello@thelaunchpadincubator.com.

7.0 Data Retention

We will retain your information for as long as your account is active or as needed to provide you with Services. If you wish to cancel your account or request that we no longer use your information, please contact us at: hello@thelaunchpadincubator.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8.0 Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access: The right to request a copy of the personal information we hold about you.
  • Correction: The right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: The right to request that we delete your personal information from our active databases, subject to certain legal exceptions.
  • Portability: The right to request a copy of your User Content in a commonly used format.

To exercise any of these rights, please contact us at: hello@thelaunchpadincubator.com. We will respond to your request within a reasonable timeframe.

9.0 California Residents

California residents who have an established business relationship with the Company may choose to opt out of our sharing their Personal Information with third parties for direct marketing purposes. If you are a California resident and wish to opt out or request certain information regarding our disclosure of your Personal Information, please contact us at: hello@thelaunchpadincubator.com. The Company does not currently monitor, recognize, or honor any opt-out or "Do Not Track" mechanisms, including general web browser "Do Not Track" settings.

10.0 External Websites and Third-Party Links

The Platform may contain links to external websites not controlled by the Company. We have no control over the privacy practices or content of these external sites and are not responsible for their content or privacy policies. We advise you to check the applicable third-party privacy policy and terms of use when visiting any other websites.

11.0 Children's Privacy

The Platform is not intended for use by individuals under the age of eighteen (18). We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our systems promptly. If you believe that a child under 18 has provided us with personal information, please contact us at: hello@thelaunchpadincubator.com.

12.0 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically.

13.0 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: hello@thelaunchpadincubator.com.

The Launch Pad LLC
Email: hello@thelaunchpadincubator.com